Refund & Cancellation Policy
Clear terms on 1:1 mentorship rescheduling, exam test refund windows, and payment resolutions.
This policy applies to all purchases made on https://caexamedge.in from CA Exam Edge Mentoring LLP ("CA Exam Edge", "we", "us"). Please read it before you make a payment.
A. 1:1 Mentorship Calls
1. Cancellation or rescheduling by you
- 24 hours or more before the session: You may reschedule free of charge, or cancel for a full refund.
- Less than 24 hours before the session: You may reschedule once, subject to availability. Cancellations made less than 24 hours before the session are not eligible for a refund.
- No-show: If you do not join within 10 minutes of the scheduled start time without informing us, the session will be treated as completed and no refund will be given.
- Late joining: If you join late, the session will still end at its scheduled time.
2. Cancellation or rescheduling by us
If we need to cancel or reschedule your session, you may choose either a free rescheduled session at a time that suits you, or a full refund. If we cancel less than 24 hours before the session or fail to attend, you will receive a full refund.
3. Technical issues
If a session cannot be completed because of a technical problem on our side, we will offer a free rescheduled session or a full refund, as you prefer.
B. Exam Tests (Trial Tests and Subject-wise Tests)
1. Refund window
You may request a full refund within 7 days of purchase, provided that you have not accessed, downloaded or attempted any test paper, and have not viewed any suggested answers.
2. Subject-wise purchases
If you buy tests for more than one subject, the refund conditions apply to each subject separately. A subject in which you have not accessed any test paper can still be refunded within the 7-day window.
3. No refund after the window or after use
Exam tests are digital products that are delivered immediately. Refunds are not available after the 7-day window, or once any test paper or suggested answer for that test or subject has been accessed, downloaded or attempted.
4. Change of attempt or exam postponement
If the ICAI exam is postponed, or you decide to move to a later attempt, we will extend your access / transfer your purchase to the next attempt once, free of charge. Postponement of exams is not by itself a ground for a refund.
5. Tests cancelled by us
If we cancel a test before it is delivered, or cannot evaluate a submitted answer sheet, you will receive a full refund for the part not delivered.
C. Duplicate or failed payments
If you are charged twice for the same purchase, or your account is debited but the purchase is not confirmed, contact us with the transaction reference. Once verified, the extra or failed amount will be refunded in full.
D. How to request a refund
Email support@caexamedge.in with:
- Your full name and registered email address
- The service purchased (exam tests or mentorship call)
- The payment date and transaction reference
- The reason for your request
E. Refund timelines
- We will acknowledge your request within 48 hours and inform you of our decision within 5 working days.
- Approved refunds are initiated within 7 working days to the original payment method.
- Depending on your bank or payment provider, the amount may take a further 5–10 working days to reflect in your account.
- Refunds are made only to the original payment method.
F. Contact & Grievance
If you have any questions about this policy, contact our Grievance Officer at support@caexamedge.in or +91-98765-43210.